RETURN POLICY

EU 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer in the European Union and you buy online, you generally have a legal right to withdraw from your purchase within 14 days after receiving the goods, without giving a reason.

To use this right, send us a clear withdrawal request within that period. After notifying us, you then have 14 days to send the goods back.

HOW TO START A RETURN

Use the contact page on our website or the withdrawal function available in our online store.

Please include your order number and which item(s) you want to return. We will confirm your request and provide the return instructions.

You do not need to give a reason for a statutory withdrawal.

RETURN CONDITION

You may inspect and try on an item as you reasonably would in a physical shop.

Please return it clean and with all parts that came with it. If an item has been used or handled more than necessary to inspect it and this causes a loss in value, we may deduct that loss in value from the refund where the law allows.

MADE-TO-ORDER & PERSONALISED ITEMS

Many Varde Nord products are produced after you order them. This helps us avoid overproduction, but made-to-order production by itself does not remove the statutory 14-day withdrawal right.

The legal exception may apply only to goods made to your individual specifications or clearly personalised for you, for example an item printed with custom text or a custom name.

RETURN SHIPPING COSTS

For a standard 14-day withdrawal, the customer pays the direct cost of returning the goods unless we have agreed to pay those costs.

Please use a suitable shipping method and keep proof of postage until your return has been completed.

REFUNDS

When you validly withdraw from the full order, we refund the payments covered by the withdrawal, including the cost of our cheapest standard delivery option.

Extra charges for a more expensive delivery method are not refunded.

We process the refund within 14 days after your withdrawal request, but we may wait until we have received the goods or you provide proof that you sent them back, whichever happens first.

Refunds are normally made using the original payment method.

DAMAGED, DEFECTIVE OR WRONG ITEMS

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and include clear photos when helpful.

These situations are separate from the 14-day change-of-mind withdrawal right. Your statutory guarantee rights remain in place, and an appropriate repair, replacement or refund will be arranged where required.

SIZE GUIDE

Please review the size guide carefully before ordering. Choosing the right size helps us reduce avoidable returns and waste.

However, for items that are eligible for the statutory EU withdrawal right, choosing the wrong size does not by itself remove that legal right.